Welcome to the Official Website of Mill Bay Waterworks District

Coronavirus (COVID-19) - OFFICE CLOSURE

The health and safety of our customers and employees is the top priority of our Board of Trustees. Please see below under Recent News, a list of resources where you can find factual information on COVID-19 causes and preventative measures.

MBWD staff is still in the office to help you with any questions you may have, but we are closed to the public. We encourage online banking for your payments to your MBWD accounts, or you may drop off payment at the office through a secured mail slot in the front door. Closing the office to the public will limit contact with office staff to keep them healthy and available to maintain the water system's operations. Please visit https://www.millbaywaterworks.ca/bill-payment for information on making payments and where to find your account number for utility billing or your roll number for parcel tax.

Call or email and keep checking our website for updated information.


Bill Payment Options


Please ensure when paying online that you have the correct account numbers. Toll Utility Invoices are the "account number" at the top of your invoice, and Parcel Tax Invoices are the "roll number" at the top of your invoice. Please see the samples below. You will have TWO Mill Bay Waterworks payees set up in your online banking.

Toll Utility Sample Invoice

Parcel Tax Sample Invoice

Interested in eBilling and Pre-Authorized Payments?  Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Choose the option that best suits your needs... Learn more...


Stage 3 Watering Restrictions July 16, 2021

July 14, 2021

MBWD is moving to Stage 3 Watering Restrictions effective July 16, 2021, at midnight. This is in response to the Provincial Drought Level 4 that was implemented on July 7, 2021. Please review the CVRD press release and our Watering Restrictions. Further information can also be found at the CVRD New Normal Cowichan. Thank you for helping conserve your potable drinking water in Mill Bay.



Dial (250) 743-9023 & select option 3


Job Posting



We are actively seeking a new District Manager for our client, the Mill Bay Waterworks District (MBWD), a Local Improvement District.  Reporting directly to the Board of Trustees this is a unique opportunity to have a direct impact on the local community, serving both residents and businesses.  The mission of MBWD is simple: “to provide safe, clean, potable water to all of our residents”.

Learn More...


Recent News View All »

COVID-19 (Coronavirus)

March 12, 2020

Covid-19 is widespread throughout the news worldwide and is changing daily. MBWD is very conscious of what is going on and is staying up to date with the provided information. As a critical infrastructure essential service, we are taking all precautions to keep staff healthy to continue supplying the community with safe potable water.

MBWD office is closed to the public, but the staff is here to answer any questions you may have.

For more information and updates, please visit the Government of Canada website at https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

The coronavirus is not transmitted through water. MBWD water supply is tested weekly...

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