Paying Your Bill
Rates & Associated Bylaws
Meter Reading
New Service Requests
FAQ
To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us. Click on the "Customer Service" link in the header above. Your query will be emailed to the appropriate person, and our staff will reply a.s.a.p.
Meters are normally read electronically however, if for some reason your meter was read manually the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect or perhaps a broken water line. Simply call the office and we'll work with you to solve the problem. The office currently has toilet leak detection dye tablets available for no charge if you wish to test your toilets.
We may have received your payment after the billing date (found on your invoice), or we may not have received it at all. If you believe your payment should have reached our office before the billing date please call our office and we will help you solve the problem.
A repair could have been completed recently allowing air to enter the line, causing the discolouration, or our Operators may have flushed the ends of lines near to your home, which can subsequently stir up the mains. If you experience discoloured water, we recommend running the cold water in your bath tub for a few minutes to allow it to clear. If the problem persists, please contact our office.
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
MBWD only uses chemicals approved by the Guidelines for Canadian Drinking Water Quality to treat drinking water. The District has a greensand filtration plant that filters the water from one of the main wells. Hypochlorite solution (chlorine bleach) is used to disinfect the water. The District does not use Fluoride treatment in the water.
Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested regularly to ensure safety. If you experience this, please run your taps to help turn over and refresh the water in your home, and if the problem persists, please contact our office.
All of the water in the District comes from wells. The District owns several deep rock wells (as deep as 600 feet). In total there are 11 wells (including two infiltrators) that supply water to the system. All of the water is disinfected and pumped to reservoirs for storage, and distributed via gravity.